Frequently Asked Questions

Find answers to common questions about TpGroup services

General Questions

8 articles

Account & Profile

6 articles

Billing & Payments

7 articles

Technical Support

5 articles

General Questions

Account & Profile

Billing & Payments

Technical Support

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Documentation & Guides

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Frequently Asked Questions

General Questions

Account & Profile

Billing & Payments

Technical Support

General Questions

What is TpGroup?

Where is TpGroup located?

What services does TpGroup offer?

How can I contact TpGroup?

Does TpGroup operate outside Sierra Leone?

What are TpGroup's business hours?

Account & Profile

How do I create an account?

I forgot my password. How do I reset it?

Can I update my profile information?

How do I delete my account?

Is my personal information secure?

Can I have multiple accounts?

Billing & Payments

What payment methods do you accept?

Do you offer payment plans?

How do I get a receipt for my payment?

What is your refund policy?

Can I pay in installments?

Are there any hidden fees?

How do I update my billing information?

Technical Support

The website is not loading. What should I do?

I'm having trouble uploading documents. What file formats are supported?

Is there a mobile app available?

How do I report a technical issue?

What browsers are supported?

Still Need Help?

Live Chat

Email Support

Phone Support

Documentation & Guides